Influencing Skills: Learn how to ask for what you want and need, increase trust, deal with "no", create commitment, confront without guilt or conflict, and influence the people in your life effectively.
For: Individuals and teams who want to be more effective influencers in all aspects of their lives!
Managing for High Performance: Learn how to implement the six keys to successfully manage for high performance and ensure you have a strong vibrant work culture.
For: Executives, Managers, Supervisors and Leaders
Team Development: Moving to the Next Level of Performance with Your Team: You will : Learn how to assess your current team's performance level, identify obstacles to accelerating your team, develop strategies to increase effectiveness of team efforts, identify whether you've got a "committee" or a "team", understand your role and identify tactics to improve your leadership capabilities.
Powerful Leadership: Your New Role as a Manager or Supervisor
Learn principles of leadership and how to lead yourself, discuss strategies for transitioning from being a peer to being a supervisor or leader, and identify tactics for building strong working relationships with team members.
For: Newly Promoted Leaders and Supervisors
*Customer Service: The Basics & Beyond: Learn how to set a positive tone, respond effectively to customer distress, perceive objectively, both the technical issue and any problem, perceive what is meant rather than what is said, deliver high levels of core dimensions, and learn how to utilize effective customer contact skills in person and via telephone.
For: Customer Service Reps, Call Center Personnel, Internal and External Sales Teams
*Ideal for companies that have utilized the Influencing Skills and Managing for High Performance and Retention and want to provide the same level of effective communication for their external customers.
Time Management & Organization: Maximizing Effectiveness and Personal Productivity: Learn how to identify your own system after exploring a variety of tools for managing time and increasing organization, develop skills in prioritizing, and align your goals and your personal mission/vision..
For: Leaders, Managers, Supervisors, Line staff
INFLUENCING OPTIONS WORKSHOPS
Shift into your HI-GEARS for Increased Effectiveness, Credibility and Trust: Learn how to increase your self awareness, align your behavior with your intent, listen with empathy to reach your goals and your fullest potential.
For: Executives, Directors, Managers, Supervisors, Leads, and Front Line Staff
How to Build a Civil, Bully Free Workplace: Learn how to identify workplace incivility and bully behavior, how to combat it, and learn the six steps to building a civil workplace culture.
For: Directors, Managers, Supervisors, Leads, Line Staff
SPEAKER SERVICES
Wendy delivers high content,in an engaging manner, with a dose of audience participation and humor, of course!
To what end? To:stimulate behavior change, raise awareness, build skills, be inspired, and you might even have a really good time!
Sample topics:
To influence, or not to influence, that is the question...
What makes a high performance team hummmmm?
What I learned from cancer...
Lead with your HI-GEARS and then what happens?
The power of positive and your profitability!
Skiing and the art of management...
The importance of air to your success!
What do you want to accomplish? Wendy speaks on a variety of communications, organization development, and performance alignment topics.
Here’s what they said…
“The information presented in today’s seminar speaks directly to the effective resolution of real world conflicts. A must for any management professional.” Mike Diakowski, Pennsylvania Department of Conservation and Natural Resources.
"This was excellent use of my time- benefitted me as a team member who has been in place during much transition. Excellent mix of experiential as well as presentation - motivated and inspired" Liz Grunte, Premera Blue Cross
“Enthusiastic and engaging! Quality information
and skills.” Adrianna Kattss, Saw Creek Estates Community
“This helped me so much! Thank you Wendy!” Kristin Hertsler, Carlisle Parks & Recreation
